FAQ

Welcome to our online cafe. We appreciate your interest in our cakes and preserves. It will be our pleasure to be able to bake cake for your special day. Please read the following before you place an order.

Can you design a customized cake?

To be really honest, we prefer not to. We follow our signature styles. These are unique, no two cake will be exactly same, go through the images to see what we mean. Our cakes are uniquely designed for you based on your requirements.  We will accommodate your requirements as much as our designs allow.

How about the color and flavor?

Choose the color and flavor of the cake. You can also ask for fillings inside the cake. We will do our best to make you happy. However please choose the flavor from the given list attached with each design.

Can you write on the cake?

Sorry, we do not write on the cake. However if you agree, we can write on a fondant sheet.

Do you still take orders for cookies?

We do not take orders for our previous menu anymore. Sorry to discontinue the lovely cookies, brownies and pesto.

How to keep the preserves?

Our preserves strictly require refrigeration all the time. We suggest you use fresh spoon every time to avoid the preserves go bad. Also try to finish within 4 months.

What is the order procedure?

Orders must be received 5 days prior to date of delivery for any item. For large quantity, please contact us and we can sort out the requirements well ahead of time. For orders above 3000tk we require 50% payment in advance.
Payment must be cleared at the time of delivery in cash or bKash.
Delivery free of charge around Eskaton, and Dhanmondi. However for other areas consult first.

How do I place and order?

SMS to +8801914600770 (from 10am to 7pm) we will call you back.
Write to Cook’s Palette face book message or order online.Please provide the delivery address with location, your name and contact number. You must receive a confirmation reply against your order. Unless you get a reply from us consider the order not taken.